Case study
Nurturing the global team at Neos Wave
The Client
Neos Wave is a global agency providing customer service solutions for digital brands. Its mission is to save the world from bad customer service – by giving clients personalised solutions to making its customer services faster, better and cheaper.
Our Solution
We created a bespoke and virtual 3-month learning experience (based on our Activate and Explore modules) that encouraged the exploration of self, each other, and their team – and helped them to appreciate that it’s the unique identity and values of each participant that combine to create their team and culture.
The learning experience included virtual workshops, individual and team challenges, ‘learning buddy’ support and the exchanging of learnings using Slack, videos and blogs.
The learning outcomes for participants:
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Activating a ‘growth mindset’ and exploring their identities and personal values
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Understanding psychological safety and trust – and how to nurture these in a virtual setting for the team and their clients
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Exploring the team culture (using the Culture Design Canvas tool) and leveraging all members’ unique identities and values to create it
The Brief
Our client needed support in nurturing its team – both as individuals and as a collective. This included 12 geographically dispersed members and 2 key clients. Neos Wave believes that a nurtured team, whose skills and knowledge are encouraged to grow, is a team that better delivers its company mission.
Online workshop with Neos Wave team members
“I now understand that it's daily practice and focus that help me learn, grow, and express myself with less fear and anxiety at home and at work. Thank you for this fantastic journey”
Neos Wave Team Member 2023
“It was great to have peers as learning partners to encourage and support me. It definitely helped me to not give up when my learning challenge got a little hard. Thank you.”
Neos Wave Team Member 2023
“The cool part about this programme, and the learning challenges, is that I’m now taking the time to learn something every work day. It has become a great habit! It can be through an article or a video, depending on what my question is… it’s working really well”
Neos Wave Programme Participant
“I now understand that it's daily practice and focus that help me learn, grow, and express myself with less fear and anxiety at home and at work. Thank you for this fantastic journey”
Neos Wave Team Member 2023